Delivery & Returns

We aim to ensue you recieve your new equipment as soon as possible. We endeavour to keep you informed on the status of your order either by email or phone....

Free standard delivery (determined by supplier) applies to orders over £70.00 plus VAT to one UK mainland address. UK mainland excludes Northern Ireland, Isle of Man, Isle of Wight, Scottish Highlands, Islands and some areas of Scottish mainland. Orders to be delivered outside of mainland UK will be subject to an additional delivery charge which will be detailed once an order has been placed. Orders to the value of £70 plus VAT will be subject to a delivery charge which will be detailed at time of order.

All orders under a value of £70 excluding VAT will be subject to a delivery charge of £6.95+ VAT.

Delivery of goods ordered will take place at the buyer premises which should be the address provided at the point of sale

Dates of delivery are considered as approximate

Every effort will be made to ensure that all items shown on our site will be available for delivery within 1 week from order. We can offer no guarantee of availability on products shown on our site. Goods are normally dispatched within 48 hours. If we are unable to carry out your order within 7 days, we will contact you by either by e-mail or telephone with an estimated dispatch date and offer you the option of canceling the order or selecting other goods.

Buyers will become the owner of the goods when they have been delivered and signed for. Once goods have been delivered they will be held at buyers risk and the seller will not be liable for their loss or destruction.

You have the right to refuse delivery of a damaged item. We ask that you please inform us immediately by calling so we can inform the relevant party and authorise removal from site.

A signature is required upon delivery for all goods delivered by the seller or its direct supplier.

Couriers will make delivery to the door (or site) only. They will not in any case, deliver items further than the entry door to the premises. Under no circumstances will delivery drivers be responsible for unpacking & positioning the equipment.

We ask that buyers ensure they have necessary personnel at time of delivery to position the equipment.

Goods must be examined upon delivery for all obvious signs of damage and a record of this should be added to the driver's paperwork so we ask that you add the words ‘un-checked package' adjacent to your signature or electronic pad. If for any reason this is not possible, we ask that the customer informs the seller within 24 hours of delivery receipt should there be any damage or missing items to your order.

Buyers must make sure they are aware of all dimensions of the equipment ordered to ensure it will fit in the desired location.

Items will be delivered to the delivery address specified at time of order but may not necessarily be signed for by the named contact.

All products are subject to availability

Unless otherwise stated, installation of equipment is the buyers responsibility.

It is a requirement that any gas appliance purchased from the buyer is installed by a Corgi registered gas engineer as required by law. A certificate from the engineer should be made available.

It is a requirement that any electrical appliance purchased are installed by a qualified engineer. A certificate from the engineer should be made available to the buyer.

Where a gas equipment is purchased, it is the buyers responsibility to ensure they have suitable extraction systems in place that meets the current regulations.

Failed Delivery

The seller reserves the right to charge for all failed deliveries. Costs the seller has incurred as a result of failed delivery will be passed onto the buyer.

In the case of a failed delivery goods will be returned to our warehouse or our direct supplier.

Any delay in delivery will not entitle the Buyer to cancel the order.

Returns

Return policy applies to all goods in an unused condition. All packaging and associated literature should be present.

Under the Distance Selling Regulations the buyer has the right to return goods at their own cost within 7 working days starting from the date they signed for the goods. Any order that is placed with the seller may be cancelled only with the sellers written consent. If the cancellation is made after equipment is dispatched the buyer will be liable to pay for all associated costs. Items my not be returned without prior warning. An order number should be obtained from the seller prior to returning the goods. There will be a restocking charge payable on each order which will be outlined in full should you wish to make a return.

Any special order / custom made equipment may not be returned unless it is found to be damaged and or faulty. The return of goods is entirely at our discression.